1.How to complain
Contact us through any of these channels:
Email: info@imranroofing.com.ng
WhatsApp: 08106487315 (Engr Ayyub)
WhatsApp enquiry group: join here
Please include your full name, the email on your account, what happened, the date, any transaction reference, and what you would like us to do. Do not send your password, PIN or one-time codes.
2.What happens next
- We acknowledge it. We confirm we have received your complaint within 2 working days and give you a reference.
- We look into it. A member of our team reviews your account and transactions and may ask you for more information.
- We reply in full. We aim to give you a final answer within 10 working days. If we need longer we will tell you why and when to expect it.
- We put it right. If we got something wrong, we will explain how we will fix it.
3.If you are not satisfied
Ask for your complaint to be reviewed by our management. If you are still not satisfied, you can take it to the relevant authority, for example:
- the Nigeria Data Protection Commission (NDPC), for complaints about your personal data;
- the Federal Competition and Consumer Protection Commission (FCCPC), for consumer complaints.
You can also take legal action in the courts of Nigeria.
4.Urgent security problems
If you think someone has accessed your account or you have been tricked into sharing your details, change your password straight away and contact us immediately so we can protect your money.